A. SHIPPING POLICY
- Place of delivery
Purchased items will be delivered to the place specified by the Customer, who can choose the delivery method during check out.
- Delivery time
STANDARD MAIL (FREE): 3-5 days to Europe, 5-8 days to the rest of the world (without any custom delays)
EXPRESS MAIL DOOR-TO-DOOR: 1-3 days to Europe, 2-6 days to the rest of the world (without any custom delays)
For remote or inaccessible areas (refers to transportation and delivery of shipments to areas outside the limits of major cities), the delivery may need up to 10 working days to be completed.
The delivery time of the products and services sold shall be no more than thirty (30) days from the time of the sale, unless otherwise specifically agreed by the parties, in writing, by e-mail.
All delivery times are only estimate and we cannot guarantee delivery dates. Keep in mind that in some parts of the world not all delivery services are available.
In case Customer wishes to receive the order from our store, he/she needs to contact us at +30 210 6232900 and schedule it. All deliveries can be made during Monday - Wednesday - Saturday at 10:00 to 18:00 and Tuesday - Thursday - Friday at 10:00 to 21:00. All of the above require confirmed orders.
In case a product from the Customer’s order is in shortage or not in-stock, the Customer will be contacted by the Enterprise sales department for a new dispatch and delivery date or for a possible replacement with a similar product. The Enterprise reserves the right to modify the conditions, methods and cost of dispatch without prior notice.
- Force majeure
The Enterprise is not responsible for delays in the execution of the order (including delivery) due to cases that cannot be attributed to the Enterprise’s fault or due to force majeure and therefore the Enterprise is entitled to an extension of the time for execution.
Indicative examples include strikes, terrorist acts, war, supplier/transportation/production problems, exchange rate fluctuations, government or legislative acts and natural disasters.
If such incidents last for more than two (2) weeks, the contract of sale may be terminated by any party without compensation
B. RETURN POLICY
The Customer has the right to withdraw from the purchase within 14 days from the date of receipt of the product, in accordance with the template set forth at the end of this present, in which case the provisions of Law 2251/1994 as in force apply.
The goal of the Enterprise is to offer full satisfaction regarding the Customer’s experience with the website and services. If the Customer is not satisfied with the order, he/she can arrange for a return and refund. The Customer needs to inform the Enterprise by e-mail about his/her intention to return the order within 5 days of receiving the purchase. Returns notices received outside of this time or without notice may be rejected by the Enterprise’s team.
All custom-made orders are unique and non-returnable.
To arrange a return, the Customer needs to:
Notify our team by e-mail about your intention to return the order. Email: firstname.lastname@example.org. His/her request will be processed within 72 hours and he/she will receive an email informing that the replacement is under production or the refund is being processed.
The following conditions must be met for accepting and processing the refund:
1. The item in question must be unused and in re-sellable condition
2. A copy of the sales receipt that was delivered to you must be included.
3. Products must be returned to the original packaging that was shipped to ensure that the products are received without damage.
4. The rightful, according to each case, return intervals, must be followed.
If the conditions are not collectively duly met, the Enterprise will notify the Customer by an e-mail. In such a case, Customer has the option to collect products at his/her own expense. If Customer refuses to collect them, the Enterprise reserves the right to keep the products as well as the amount paid out of the original order.
If the item(s) is/are damaged by external factors the Enterprise will cover the shipping costs. If that's not the case, the Customer is strongly advised to return the item(s) via a trackable method.
The Enterprise shall not be burdened by any returning costs. Those are borne by the Customer.
In case you ship an item over €200, you should consider using trackable shipping or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
If the Enterprise is liable for a defect, the Customer is entitled to demand, without charge, replacement of the product with another. The Enterprise has to make a replacement in a reasonable time.
In any case where Customer finds a defect, it is possible to contact the online store immediately after delivery on the same day or the next business day at email@example.com.
If a product is declared as defective by the Customer, the Enterprise is expressively reserved for the diagnosis of the product as defective.
LIMITATION OF LIABILITY: The Enterprise does not provide a guarantee, nor does it guarantee protection for a suitably sold product for any particular purpose.